Frequently
Asked
Question

Find the answers to the most frequently asked questions.

FOREIGN EXCHANGE

HOW SOON CAN I RECEIVE A QUOTE?
The quotation is given to you when you contact us.
DO I HAVE TO PROVIDE DOCUMENTS FOR A FOREIGN EXCHANGE TRANSACTION?
Yes. In accordance with article 80 of regulation N° 2/18/CEMAC/UMAC/CM regulating foreign exchange in the CEMAC zone, you must provide a certain number of documents in order to be able to carry out a foreign exchange transaction.
WHAT DOCUMENTS DO YOU NEED TO PROVIDE?
In accordance with article 80 of regulation No. 2/18/CEMAC/UMAC/CM regulating foreign exchange in CEMAC, travelers must present the following documents depending on the purpose of the trip:
The tourists
  • A valid travel document (Passport)
  • A ticket (plane ticket)
Business trips
  • A professional card or certificate,
  • A valid travel document (Passport) and
  • A ticket (plane ticket)
Students and trainees
  • You can choose: A student card / a registration certificate / a schooling certificate / a scholarship certificate,
  • A valid travel document (passport) and
  • A ticket (plane ticket).
Official missions
  • A mission order
  • A valid travel document and
  • A ticket (plane ticket).
The other travelers
  • A valid travel document (Passport)
  • A ticket (plane ticket).
IS THERE A MAXIMUM AMOUNT TO PERFORM A FOREIGN EXCHANGE TRANSACTION?
Yes. According to Article 77 of Regulation No. 2/18/CEMAC/UMAC/CM, regulating foreign exchange in the CEMAC zone, foreign exchange transactions are capped at 5 million CFA francs per person and per trip.

REMITTANCES

HOW CAN I BE SURE THAT MY BENEFICIARY HAS RECEIVED THEIR MONEY?
You can check with your beneficiary who will confirm that he has received the money. Alternatively, for Western Union transactions, you can track your transfer with your MTCN number using the link below:
https://www.westernunion.com/web/global-service/track-transfer
IN HOW MUCH TIME CAN THE BENEFICIARY RECEIVE MONEY?
The beneficiary can get their money back as soon as the transaction is completed.
HOW CAN I BE SURE THAT MY BENEFICIARY HAS RECEIVED THEIR MONEY?
You can check with your beneficiary who will confirm that they have received the money.
WHAT CAN I DO IN CASE MY BENEFICIARY DOES NOT RECEIVE MONEY?
In the event that your beneficiary has not received the money, you must present yourself at the point of sale where the transaction was executed with a written request accompanied by a copy of the receipt of your transaction, a copy of your identity card and a copy of the identification of the beneficiary. We'll start the refund process right away to make sure you get your money back. You can contact us by phone or email for more information.
WHAT IS THE MAXIMUM AMOUNT I CAN SEND THROUGH WESTERN UNION?
It depends on the country in which you want to ship. To obtain reliable information, we encourage you to go to one of our agencies, the cashier who will carry out your operation will give you the information.
WHAT MAXIMUM AMOUNT CAN I RECEIVE?
It depends on the country.
WHAT DOCUMENTS DO I NEED TO PROVIDE WHEN I RECEIVE MONEY?
You must provide a valid ID and transfer code.
WHAT CURRENCY WILL THE BENEFICIARY RECEIVE?
All money transfers are paid in the recipient's local currency.
WHAT COUNTRIES CAN I SEND MONEY TO?
You can have access to more than 200 countries thanks to our multiple Remittance platforms.

PAYMENTS

IS THERE A LIMIT ON TRANSACTION AMOUNTS FOR PAYMENTS?
No, there are no limits. This service allows large volume payments.
WHICH CURRENCIES ARE AVAILABLE FOR PAYMENTS?
We make payments in XAF, XOF, USD and EUR. However, we are working on extending this service to offer you a greater variety of currencies.
IN WHICH COUNTRIES CAN PAYMENT TRANSACTIONS BE MADE?
At this time we can ensure the delivery of a quality service in West African countries, Dubai and Europe.